Right of cancellation

The right to cancel the purchase

As a consumer, you have the right to cancel an agreement without specific grounds within 14 days of the day on which you received your goods. Within this period of 14 days you must notify us that you wish to cancel your purchase and exercise your right of cancellation. Notification must be provided by mail, by letter or similar. You cannot cancel your purchase simply by refusing to receive the goods without at the same time notifying us that you wish to cancel.

If you have ordered more than one product in the same order, but they are delivered separately the deadline is from the day you receive the last product.

Has an agreement about regular delivery of products over a defined period been made, the cancellation deadline expires after 14 days from the day you receive the first product.

Returns

When you return the goods, they must be sent in suitable packaging similar to that in which you received the goods. The return of the goods takes place on your own account and at your own risk. If you have received the goods as valuable post, they must be returned as such. Always forward the goods by parcel post and keep the postal receipt so that the shipment can be traced.

When you have notified us that you want to cancel your purchase, you have 14 days to return the item to us. Once we have received the goods and checked that they live up to the rules on cancellation, we will reimburse your payment. We will reimburse the amount within 14 days in accordance with Section 12c of the Danish Consumer Protection Act.

Some products are not suitable to be returned as normal post. This concern: machines.

The costs for returning these kinds of products are expected at most to: DKK 500.00.

You can read more about the right of cancellation in our terms and conditions.